Considering chat

Intelligence Brief:
How can chatbot technology improve the shopper experience?

12 February 2018

Rozzi Meredith

Shoppers have higher expectations from brands than ever before. Developments in AI, big data, online platforms and retail technology have raised the bar for customer experiences.


Today, we all expect ultimate convenience, personalisation and differentiation from brands.  Chatbot technology can be a powerful tool to deliver this experience, enabling brands to have truly personalised conversations with their shoppers at scale.


Here, we look at how brands can best leverage chatbot technology for customers to drive long-term business results.


Download our report here